Shipping policy
Shipping Policy
At Oak & Alder, we believe that receiving your order should be as enjoyable and effortless as discovering it. Below youβll find all the details about how we ship our products to you.
Shipping Options
We currently offer two delivery options at checkout:
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Standard Shipping: Arrives within 3β7 business days
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Express Shipping: Arrives within 1β3 business days
Shipping rates are calculated at checkout based on your location and chosen method.
Processing Time
Every order is carefully packed and shipped from our fulfillment center within 1β2 business days (excluding weekends and holidays).
Youβll receive a confirmation email once your order has been processed, followed by a tracking link once itβs on its way.
Where We Ship
Weβre happy to ship to customers in:
π¨π¦ Canada
πΊπΈ United States
π¬π§ United Kingdom
πͺπΊ Europe
If your country isnβt listed at checkout, please reach out to us at hello@oakandalder.com, and weβll do our best to help.
Delivery Estimates & Delays
We always aim to get your order to you as quickly as possible. However, delivery times are estimates and can be affected by factors outside our control β such as weather, customs delays, or carrier disruptions.
Because of this, we canβt guarantee on-time delivery, but weβll always do everything we can to make sure your order arrives safely and promptly.
Tracking Your Order
Once your order ships, youβll receive a tracking number so you can follow its journey to your door. Please allow up to 48 hours for tracking updates to appear after dispatch.
Lost or Damaged Packages
If your order arrives damaged or doesnβt show up, please contact us right away at hello@oakandalder.com. Weβll work directly with our shipping partners to make it right.
Questions?
Weβre here to help. If you have any questions about your shipment or need help with your order, send us a message at hello@oakandalder.com and our team will be happy to assist.